Why work with us?

Our Approach

We offer a genuine value-led solution based on the following values and principles:

Your organisations needs come first

  • We consider your requirements and bring the experience and expertise that you need

  • A tailored service is put together for your business, its culture, and how you would like to work

  • All advice given, all processes established, ISO standards recommended… everything we do is value-led. We always ask: What is the benefit of this task/action? We strive to spend time well, and make it meaningful

  • Ongoing support is provided only if you need it and is always value-based

We make it easy and engaging

  • We keep it as easy for you and your team as possible

  • We offer support in multiple ways, avoiding jargon and keeping it simple

  • The work should be fulfilling and rewarding, for our team and our clients - and we celebrate the wins

Clients are always impressed by just how quickly solutions have been implemented.

Read what our clients have to say about us >

Our Experience

We have over 100 years’ experience working with ISO standards... between us, we’ve created, audited and improved 1000’s of management systems for a variety of different businesses. So you’ll know you’re in safe hands.

The whole team are passionate about implementing best practice and providing real value. We help our clients to go further and create real significant change, increasing sustainable growth, boosting performance and reducing risk.

Let us help you to embed effective change and innovation.

We can help with:

  • Implementation, certification, auditing and ongoing support

  • Identifying risks and areas for improvement, including legal compliance

  • Techniques to maximise value from your system

  • Training and awareness sessions, including senior management briefings and employee engagement

  • Support and management of third-party certification body assessments

Looking for someone with industry knowledge?

We have worked with clients in these industries:

  • Financial & investment services

  • Healthcare (including the NHS)

  • Facilities & property management

  • Utilities & energy

  • Public services, local government & councils

  • Universities, schools & colleges

  • Transport & distribution including air, road & rail

  • Vehicle maintenance & repair

  • Retail & hire

  • Motorsports teams

  • Arboriculture

  • Construction, civil engineering & highways

  • Manufacturing & assembly

  • Mechanical & electrical (M&E) contractors

  • Waste management & environmental services

  • Testing, research laboratories & technical services

  • Information technology (IT) & telecommunications

  • Software development

  • Professional services & consultancy

  • Recruitment

  • Aggregates & mineral products

  • Event structures

Nathaniel Smith - our MD - is passionate about making a real difference. He has over 20 years’ experience, including several as a BSI ISO Assessor.

Co-Founder Sarah also used to work for BSI. Together, they have created an awesome team that shares the Continual Improvement ethos.

We work with certification bodies

Experience with leading certification and accreditation bodies means we know how they like to work. We can also manage the whole process of certification on your behalf.

Continual Improvement Ltd is a member of BSI’s Associate Consultant programme.

BSI say; “Our ACP members can help you put industry best practice into place within your business. They can also support you throughout implementation as you work towards certification – sharing their knowledge of regulatory requirements and showing you how to stay resilient and responsive. This way, we maintain our impartiality as an independent certification body.”

We also work with other certification bodies, if you already have one in mind, or support you in choosing one.