Meet the Team

  • Nathaniel Smith

    Managing Director & Principal Consultant

    I have over 25 years’ experience in business improvement, specialising in ISO management systems, including working as a certification assessor at BSI (British Standards Institution), a leading global certification body.

    I’ve supported hundreds of organisations from small business owners right through to global blue-chip organisations. Let me and our team help you to embed effective change and innovation.

  • Sarah Smith

    Co-Founder & Operations Director

    Back in 2016, I decided to start a business…

    …and here we are!

    I’m responsible for business strategy, marketing, finances, HR and more.

    I’m passionate about providing both an excellent experience for our clients as well as a rewarding working environment for our team.

  • Sophie Burgess

    Principal Consultant

    I bring a flexible approach to the clients I work with, and enjoy coaching and encouraging others to work to best practice and embrace continual improvement.

    I’ve worked in a variety of different industries and have many years’ experience in implementing, maintaining, improving and auditing ISO management systems, helping the organisations I’ve worked with to achieve certification and realise real business improvement. I specialise in ISO 9001, ISO 14001, ISO 45001 and ISO 45003.

  • Nikin Vaja

    ISO Consultant

    I come from an account management background and enjoy getting to know clients, both as individuals and as a business. I apply a pragmatic approach that is value-led and focuses on our clients' unique requirements.

    I work with a variety of standards including ISO 20000, ISO 9001 and I'm a specialist in ISO 27001 - Information Security, with an interest in Cyber Security. This is a high risk area for every business, and I keep up to date to ensure I provide the best advice, tools and methods to help protect our clients.

  • Alannah Thompson

    Trainee ISO Consultant

    I used to work for one of Continual Improvement’s clients, and was really inspired with the way they could make an impact on an organisation and improve processes, culture and systems.

    I am in the process of gaining experience, qualifications and skills to support our clients, specialising in ISO 9001, ISO 14001 and ISO 45001.

    I’m enthusiastic and passionate about making a real impact.

  • Scott Hind

    ISO Consultant

    I have over 40 years’ ISO management systems experience, most of which as a BSI Assessor.

    I enjoy helping our clients to get the most from their management system, sharing my knowledge, auditing skills and expertise in:

    ISO 9001 Quality Management
    ISO 14001 Environmental Management
    ISO 45001 Health & Safety
    ISO 50001 Energy Management
    …and more.

    I’ve worked with small businesses (with just one employee) to large multi-national organisations in a wide variety of industries.

  • Joanne Mallon

    Administration Manager

    I support the Continual Improvement team with a wide variety of tasks including managing internal systems, creating awesome content for our clients and supporting the team with administration, marketing and a variety of other tasks.

    I have extensive experience, in a variety of industries of providing customer support, as well as professional formatting, editing and content creation.

    I am keen to ensure our internal systems are managed well, so that we in turn can provide an excellent service to our clients.

  • We are Continual Improvement

    …and we only hire the best

    We have found some fantastic people to work with, who are not only great at what they do, but share our values as a business and have helped us to build a positive, pro-active and engaging culture.

    We aren’t currently hiring but if you’re interested in joining us someday, keep an eye out by following us on LinkedIn >

Locations

Areas covered include: Milton Keynes, Kettering, Northamptonshire, Midlands, Bedfordshire, Buckinghamshire, Oxfordshire, Cambridgeshire, Derbyshire … and the whole of UK and beyond. We are happy to travel to visit our clients, but also often work remotely using tools like MS Teams.

Whatever your business location(s), we’d love to hear from you. Contact us for a customised quotation.