Managing Director & Principal Consultant

I have over 25 years’ experience in business improvement, specialising in ISO management systems, including working as a certification assessor at BSI (British Standards Institution), a leading global certification body.

I’ve supported hundreds of organisations from small business owners right through to global blue-chip organisations. Let me and our team help you to embed effective change and innovation.

Fun fact: Nathaniel loves road trips; both in his car, and on his motorbike.

Co-Founder & Executive Director

Back in 2016, I decided to start a business…

…and here we are!

I’m responsible for business strategy, marketing, finances, HR and more.

I’m passionate about providing both an excellent experience for our clients as well as a rewarding working environment for our team.

Fun fact: Sarah is easily distracted by the birds in her garden. She’s also a little bit witchy.

Principal Consultant

I bring a flexible approach to the clients I work with, and enjoy coaching and encouraging others to work to best practice and embrace continual improvement.

I’ve worked in a variety of different industries and have many years’ experience in implementing, maintaining, improving and auditing ISO management systems, helping the organisations I’ve worked with to achieve certification and realise real business improvement. I specialise in ISO 9001, ISO 14001, ISO 45001 and ISO 45003.

Fun fact: Sophie is always up for an adventure and exploring new places, especially if her dogs are in tow.

Senior ISO Consultant

I come from an account management background and enjoy getting to know clients, both as individuals and as a business. I apply a pragmatic approach that is value-led and focuses on our clients' unique requirements.

I work with a variety of standards including ISO 20000, ISO 9001 and I'm a specialist in ISO 27001 - Information Security, with an interest in Cyber Security. This is a high risk area for every business, and I keep up to date to ensure I provide the best advice, tools and methods to help protect our clients.

Fun fact: Nikin has been on a TV game show, has sky dived over the palm in Dubai, and is a fan of F1.

Trainee ISO Consultant

I used to work for one of Continual Improvement’s clients, and was really inspired with the way the consultants could make an impact on an organisation and improve processes, culture and systems.

I am in the process of gaining experience, qualifications and skills to support our clients, specialising in ISO 9001, ISO 14001 and ISO 45001.

I’m enthusiastic and passionate about making a real impact.

Fun fact: Alannah is a doting Mum to Frazzle (yes, he’s a dog).

ISO Consultant

I have over 40 years’ ISO management systems experience, most of which as a BSI Assessor.

I enjoy helping our clients to get the most from their management system, sharing my knowledge, auditing skills and expertise in: ISO 9001, 14001, 45001, 50001, Carbon Verification
…and more.

I’ve worked with small businesses (with just one employee) to large multi-national organisations in a wide variety of industries.

Fun fact: Scott loves long walks with his dog in Northumberland (and his partner Sally, oops he nearly forgotten to mention her!)

Administration Manager

I support the Continual Improvement team with a wide variety of tasks including managing internal systems, creating awesome content for our clients and supporting the team with administration, marketing and a variety of other tasks.

I have extensive experience, in a variety of industries of providing customer support.

I am keen to ensure our internal systems are managed well, so that we in turn can provide an excellent service to our clients.

Admin & Marketing Assistant

I am a student, working part-time at Continual Improvement to support with marketing and other general administration.

I am very interested in information and cyber security, and enjoy making content around this to support both our clients and for marketing purposes.

I’m considering a career in this area so it’s great to work with a team of experts.

Fun fact: Kaela loves scrapbooking, and music - she has eclectic taste.