IT Service Management

ISO 20000 Consultants

ISO 20000 - IT Service Management

Our consultants have supported clients with implementation, auditing and obtaining certification to ISO 20000, making it easy and efficient. We’re centrally based in Milton Keynes and Northamptonshire - however we often work remotely and support clients all over the UK.

About ISO 20000

ISO 20000 provides a framework for an IT service management system (SMS), enabling you to establish a consistent, high quality service lifecycle which includes the planning, design, transition, delivery and improvement of services that meet customer requirements and deliver value.

It can be implemented into an IT service organisation delivering to external customers, as well as internal IT departments.

Benefits to your business include:

  • Create an integrated, consistent approach to IT services delivery

  • Establish a service porfolio/catalogue

  • Improve supplier, relationship and service level management

  • Gain a better understanding of supply and demand

  • Be better prepared to adapt to a changing environment

  • Reduce the risk of errors and respond better to incidents

  • Increase quality standards and customer satisfaction

  • Demonstrate a commitment to continual improvement and inspire trust

  • Improve your reputation and provide assurance to customers and other stakeholders

Our experts can help you to establish, implement, maintain and audit ISO 20000 to achieve certification.

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